Annual Report
2023—24
About ARC
Established in 1976, ARC Disability Services Inc. has grown to be Cairns’ largest independent disability services provider. ARC was created and designed by people with lived experience, and for 48 years, have been committed to providing person-centred supports.
We work collaboratively with our participants, their support networks and the community to facilitate a range of opportunities that promote active participation for all. Our vision is that people who have a disability are empowered to reach their full potential and aspirations, enabling them to enjoy a fulfilling life of their choosing as valued members of the community.
ARC’s services are delivered in line with our values of:
- Collaboration
- Commitment
- Creativity
- Diversity
- Empowerment
- Flexibility
- Respect
- Fun
Our services include:
- Short Term Accommodation
- Direct Support
- Supported Independent Living
- Programs
- Coordination of Supports
- Plan Management
- Inclusive Education Resource Centre.
ARC’s key funding bodies are the National Disability Insurance Scheme (NDIS) and Specialist Disability Support in Schools Program.
From the Chair
Lorraine Carroll
B.App.Sc(Sp.Path), MBA, GAICD, CPSP
Chair
On behalf of the ARC Board, I am proud to present the 2023-2024 Annual Report. The annual report is an opportunity for ARC to present to our members, participants, staff, stakeholders and community the actions and achievements of the organisation over the past 12 months. As a proud Cairns local not-for-profit organisation, ARC has been supporting people with disabilities and their families for 48 years and I acknowledge the legacy of those who came before us. The foundation we stand on today was built by the vision, dedication and hard work of our predecessors.
As current Chair, I would like to recognise the mammoth efforts of Liz Brown during her time as Chair during the previous 2 years. Whilst Liz has relocated, we are fortunate to maintain her experience, corporate knowledge and expertise as ARC Board’s Deputy Chair.
When reflecting on the past 12 months, turbulent and transformative is what comes to mind. With the rising costs to deliver services, mixed with an NDIA Review and the conclusion of the four-year Royal Commission into violence, abuse, neglect and exploitation of people with disability; it has never been more turbulent within the sector. The overall outcomes of these significant pieces of work remain unknown with the Federal and State Governments committed to responding, however, it is taking longer than had been hoped.
This has not stunted ARC as we continue to deliver on our ambitious strategic plan of Innovate, Influence, and Improve. This has seen the organisation transform in a number of domains. ARC has developed and delivered a regional Disability Support Worker Conference, increased service offerings, increased the number of arrangements within our Supported Independent Living Service and we continue to ensure advocacy at a regional level by supporting community networks.
ARC’s Board have taken this time to review our performance and structure to ensure we remain contemporary and fit for purpose into the future. The Board engaged Conus Consultants to undertake a risk governance review which has seen the establishment of a Finance, Audit and Risk Management Committee, additional to the existing Participant Voice Representative Group. Over the next 12 months we are planning to introduce a Quality, Safety and Clinical Governance Committee as well as review the overarching organisational structure, to make certain we continue to deliver our mission and vision into the future.
ARC’s Board undertook recruitment in the second half of 2023, and we welcome Megan Edwards and Lino Bruno’s contribution to the Board. In 2024 we farewelled Beth Rolton who was on ARC’s Board since 2018 and I would like to thank Beth, on behalf of ARC, for her dedication over this time.
As Chair of the ARC Board, I want to express my gratefulness to the Board Directors for their dedication and invaluable contributions. Your expertise and collective wisdom have been pivotal in ARC’s achievements throughout the year. Thank you for your collaborative spirit which empowers us to navigate challenges and seize opportunities with confidence.
As we reflect on this past year, I want to take a moment to express my profound gratitude to the incredible staff of ARC. The dedication, passion and resilience you demonstrate is simply amazing. Each of you brings unique talents and perspectives that enrich ARC and I am continually inspired by the creativity, empathy and professionalism you bring to your roles.
Finally, and most importantly, I want to extend my heartfelt thanks to the individuals and communities we serve. You are at the heart of everything we do at ARC and your trust and engagement with us are what drive our mission forward. We are committed to ensuring that our services continue to meet your needs and to supporting you in every way we can. Your voices are essential in guiding our path, and we are grateful for the trust you place in us.
Our Board
ARC is governed by a Board of Directors who oversee the strategic operations of the organisation. The Board is elected from the members of the organisation at the Annual General Meeting, with Board Members being elected for a 2 year term.
Lorraine Carroll
Chair
Board meetings attended:
11
Strategic meetings attended:
1
Elizabeth Brown
Vice Chair
Board meetings attended:
10
Strategic meetings attended:
1
Graham Caldwell
Treasurer
Board meetings attended:
5
Strategic meetings attended:
1
Beth Rolton
Member
Board meetings attended:
7
Strategic meetings attended:
1
(resigned May 2024)
Antoinette Cole
Member
Board meetings attended:
2
Strategic meetings attended:
(resigned November 2023)
Peter Aitken
Member
Board meetings attended:
10
Strategic meetings attended:
0
Michael Koczyrkewycz
Member
Board meetings attended:
10
Strategic meetings attended:
1
Lino Bruno
Member
Board meetings attended:
10
Strategic meetings attended:
1
Megan Edwards
Member
Board meetings attended:
10
Strategic meetings attended:
1
From the CEO
ARC has been proving …more than just support for 48 years now. The ethos and passion that established the organisation back in 1976 is just as strong today as it was back then when the Cairns Noah’s Ark Toy Library was formed.
The past 12 months have been one of growth and maturity within the organisation, as we continue to navigate the unchartered waters that have been created by the Disability Royal Commission and the review into the National Disability Insurance Scheme. Both significant pieces of work will have a substantial impact on the sector and how services will be delivered into the future. Whilst we wait for a formal response from the Government, ARC continues to look inwardly and see how we can work to improve the internal governance of the organisation; whilst also working with all our teams to see how we can elevate the services we provide.
ARC is fortunate to have a workforce of highly skilled and committed team members. However, it would be remiss of me to not acknowledge and congratulate ARC’s very own Natasha Rivett, Chief Services Officer for winning ‘Leader of the Year’ at the National Disability Leadership’s Queensland Disability Sector Awards. Recognising Natasha’s leadership role within ARC and the greater sector for a very many years. On the 1st of July ARC also acknowledges that our Chief Finance Officer, Seranie Eecen, made an impressive milestone of 35 years of services to ARC.
ARC’s strategic pillars of innovate, influence and improve have remained a core focus within the organisation as we continue to deliver on the initiatives identified within the plan. ARC remains a lead service provider within the Cairns and Far North Region, continuing to support the networks linked to the provision of disability services. This includes the Far North Queensland Disability Provider Network, The Cairns Disability Network, The FNQ Coordination of Support Network and the newly established FNQ Supported Independent Living Services (SILS) network.
ARC hosted our annual Disability Support Worker Conference for the region. We enjoyed hearing from a number of presenters from within the sector on ways to challenge our thinking in what constitutes support and how we may be able to elevate the services provided by our direct supports team.
The response to the Disability Royal Commission and NDIA Review has been somewhat quiet to date, ARC has been involved in a number of round table discussions regarding recommendations included within both these works. We are looking forward to the Government hopefully releasing a roadmap of what the next few years may look like.
ARC remain committed to maintaining our NDIA registration and undertook our on-site audit over the final week of the financial year. Whilst the registration process is costly and lengthy, ARC values this as part of our commitment to the quality of services we provide to those who choose ARC as a provider.
As we head into the 2024/2025 financial year, ARC will commence our review into what the next strategic plan may look like for the organisation. What constitutes “excellence” in services and how can we continue to provide …more than just support. I would welcome anyone to be part of this conversation. You are welcome to reach out to me directly at ceo@arcinc.org.au.
I look forward to sharing with you next year’s success. Prior to then, I will hopefully see some of you at ARC’s Annual Christmas Disco!
Benjamin Keast
Chief Executive Officer
Our Strategic Plan
ARC’s Strategic Plan is active from 2022 though to 2025.
The plan has 3 pillars that define our commitment to innovate, influence, and improve by investing in our future, engaging in our community and inspiring a quality workforce. Our vision is one where those with a disability are empowered to reach their full potential, goals and aspirations.
Innovate
1.1 ARC will create new service options for people with disabilities and their families
1.2 ARC will invest in broadening the organisational footprint
1.3 ARC will transform our engagement and introduce research strategies to develop new and improve existing opportunities
Influence
2.1 ARC will advocate at all levels to ensure the voices of people with disabilities are heard
2.2 ARC will lead, engage and participate in opportunities, to contribute to a community of constant improvement
2.3 ARC will invest in positively influencing the sector and the people we support
Improve
3.1 ARC will facilitate a culture that ensures strong and effective governance and continual quality improvement
3.2 ARC will invest in efficient and quality systems to support future innovation and responsiveness
3.3 ARC will inspire an organisation of continuous learning, creating opportunities for everyone to evolve and be the best they can
From the CFO
The financial year 2024 has been a period of varied financial performance for ARC, marked by a strong start,a mid-year dip in margins, and a significant recovery in the final quarter.
The year concluded with a commendable 9% increase in overall revenue, with NDIS income rising by 10%. Despite these gains, the NDIS price guide adjustments failed to offset the heightened costs incurred from wage increases, which surged by16% compared to the previous year.
Financial Performance Analysis
The initial six months of 2024 showcased solid financial results, setting a positive tone for the year. However, the subsequent three months witnessed a downturn in margins, which was effectively countered by marked improvements in the last quarter. This resilience is reflected in the 9% revenue growth, with NDIS income contributing a significant 10% increase during the year.
Cost Management
The financial uplift was challenged by a 14% overall increase in expenses. Notably, wage costs escalated by 16%, outpacing the previous year's figures. This rise is attributed to several factors, including enhanced compliance measures, additional support worker training, overtime associated with emergency phone operations, and a higher uptake of annual and personal leave by staff.
Consequently, the wage cost as a percentage of gross revenue stood at 89% for 2024, marking an 8% increment from the prior year.
Investments and Savings
ARC's commitment to data security led to a substantial financial investment, resulting in a 36% increase in computer-related expenses. On a positive note, the organisation realised cost savings in consultancy fees, particularly those associated with award remediation in 2023.
The financial year 2024 has been a testament to ARC's financial stability and adaptability. Despite facing increased costs and investment demands, the organisation has managed to achieve revenue growth and identify areas for cost reduction. Moving forward, it is imperative to continue monitoring expenses closely while seeking opportunities to enhance efficiency and profitability.
Seranie Eecen
Chief Financial Officer
Download the financial report
From the CSO
For nearly five decades, ARC has demonstrated its mission to provide person-centred supports that empower individuals to lead fulfilling lives. We also acknowledge and support the well-being of parents, carers and informal caregivers of people with disabilities, understanding the vital role they play in our community. The implementation of the National Disability Insurance Scheme (NDIS) has posed unique challenges for not-for-profit service providers like ARC. We find ourselves navigating the complex intersection of being a business while remaining a for-purpose organisation. Although adapting to these changes can present difficulties for stakeholders involved, we remain steadfast in our commitment to uphold our core values while embracing the necessary aspects of business management and compliance.
Throughout 2023/2024, ARC has continued to evolve in response to the changing landscape. Our dedicated team members, participants and stakeholders have collectively embraced the challenges before us, maintaining a focus on delivering quality, flexible and person-centred supports. In the past year, ARC has continued to provide a range of services, including Direct Support Services, Short Term Accommodation Services, Independent Living Services and Coordination of Supports. We have successfully supported individuals requiring crisis responses through our Duplexes at Little Street and facilitated the smooth transition of several individuals from Supported Independent Living Services with 24-hour support to independent living with drop-in supports only. We invite you to read the exciting success stories that follow our Team Leader’s reports.
We are particularly grateful for the invaluable contributions of our Participant Representative Voice Group. Their insights and active involvement are instrumental in shaping the future of ARC, ensuring our services remain aligned with the needs and aspirations of the community we serve.
I would like to extend my heartfelt gratitude to our participants and their families for your unwavering support, trust and confidence in our services and staff; without you, ARC would not exist. Additionally, I wish to acknowledge our dedicated support staff, coordination teams, Team Leaders, my fellow management team members and the Board of Directors for their commitment and hard work.
Looking forward to 2025 and beyond, ARC is dedicated to providing exceptional services while adapting to the evolving landscape of the disability sector. We remain committed to empowering individuals and supporting families in their journeys, ensuring that we continue to make a meaningful impact in the lives of those we support.
In closing, I would like to pay tribute to an incredible person who sadly passed away this year. Mrs. Leslie Norman was a dedicated supporter of ARC. She was a parent and member of the ARC Board for many years. Leslie and her sons Adam and Matthew were the inspiration for ARC stepping into its first Supported Independent Living service some 18 years ago. Considerable growth in this service has occurred since that small step. Leslie was on my interviewing panel 22 years ago, and I am eternally grateful to her trust and faith in me that helped to begin my journey at ARC. Vale Leslie, you will be missed.
Natasha Rivett
Chief Services Officer
Recognising Natasha Rivett
On the 1st of March 2024, Natasha Rivett was recognised as the ‘Leader of the Year’ at National Disability Leadership’s Queensland Disability Sector Awards.
Many congratulations to Natasha on this well-deserved accolade.
ARC is grateful for the exemplary, compassionate leadership you provide to the ARC team and your unwavering dedication to the disability sector.
From the HR Team
This year, our HR team has made significant strides in enhancing professional development, refining onboarding processes and ensuring job security and stability for ARC employees.
We have streamlined our onboarding plans to ensure that new team members are welcomed and integrated smoothly into the organisation and we created a training plan for new and existing employees that is aligned with NDIS Practice Standards. We have placed a strong emphasis on internal talent development, focusing on recognising and nurturing the skills and potential of our current workforce. Additionally, we have maximised permanent positions within ARC, reinforcing job security and providing stability and continuity of supports for our participants.
The introduction of ARC’s engagement platform BlogIn provides a central digital platform for all ARC employees to have access to employment information such as emergency contacts, training resources, job opportunities, promotion of events, a place for professional connections and employment-based news/updates from ARC. Behind the scenes we’ve implemented new recruitment software that streamlines all applications through our updated careers page on ARC’s website, ensuring a more efficient and user-friendly experience for candidates who wish to join the team.
Our Employee Representative Group are a dedicated collective of employees who value the future of ARC and are committed to supporting their colleagues to have a voice. Throughout the year, the ERG has facilitated a range of initiatives that fostered connection and support among staff. They organised engaging events such as monthly coffee mornings, where employees had the chance to relax and connect over a cup of coffee and morning tea. Trivia and Pizza Night provided a fun and informal setting for team building and camaraderie. Additionally, the ERG created valuable opportunities for staff to provide feedback on and endorse policies, procedures and processes, ensuring that everyone’s input is considered in shaping our workplace. We extend our thanks to the ERG for their dedication and hard work throughout the year. Your efforts have played a role in enhancing our workplace culture and supporting our team. Thank you for your continued commitment and contribution.
ARC hosted two key staff events: the Staff Development Day in November 2023 and the Cairns Disability Conference in June 2024. Both events offered valuable opportunities for connection, learning and sharing. They featured presentations from experts and specialists including Deaf Connect, Autism Queensland, Rights and Action on Advocacy, and the Disability Royal Commission. The Conference in June not only provided professional development for ARC employees but also welcomed disability support professionals from FNQ. ARC’s aim is to continually invest in these opportunities for the sector.
Additionally, ARC supported 31 Certificate III in Disability/Individual Support students to gain their 120 hours of industry experience. This is 3,720 hours of workplace supervision and support provided to future Disability Support Worker champions.
This year, the team has concentrated on strengthening connections with TAFE, Mi-Haven, and local schools. We participated in career days at schools, engaging with up to 700 students at a time to discuss Disability Support work as a potential career path. Additionally, we attended local career days and delivered presentations to TAFE and Mi-Haven students pursuing their Certificate III in Disability Support, offering insights into the role of a Disability Support Worker and potential career opportunities in the sector. A workforce plan project is underway and aims to identify skill gaps, study needs, career pathways, secondment opportunities and any accommodations necessary for our workforce, helping us prepare for the future.
Key initiatives this year included the introduction of the Fitness Passport for ARC employees, providing access to a wide range of gyms and health facilities across Cairns. We also launched a new Employee Assistance Program (Converge EAP) designed to enhance job satisfaction, support wellbeing and improve retention. Converge EAP offers confidential, free counselling services and an app for interactive mind and body activities.
We thank all our valued employees for your dedication and hard work. Your commitment and contributions are essential ARC’s continued success and growth.
Kat Caplick
Human Resources Team Leader
Years of service
5 years
Donna Kinghorn
27
/
06
/
2019
Jack Singh
27
/
06
/
2019
Nar Maya Chuwan
27
/
06
/
2019
Jamie Franklin
31
/
05
/
2019
Monica Gutierrez Rodriguez
31
/
05
/
2019
Rhi Wallwork
31
/
05
/
2019
Sarah Norbury
31
/
05
/
2019
Georgia Daly
25
/
04
/
2019
Greta Stanley
25
/
04
/
2019
Liam Melder
27
/
03
/
2019
Ian Lysaght
22
/
03
/
2019
Michelle Steinbach
22
/
03
/
2019
Chris Wigston
07
/
02
/
2019
Jenny Larritt
07
/
02
/
2019
Jo Guy
07
/
02
/
2019
Liam Stingel
07
/
02
/
2019
Nick Ferik
11
/
01
/
2019
Nobuko Nagayasu
11
/
01
/
2019
Pelena Rai
11
/
01
/
2019
Rachel Dudink
07
/
01
/
2019
Alan Smither
13
/
12
/
2018
Lauchy Gook
13
/
12
/
2018
Paul Durdin
13
/
12
/
2018
Alistair Richardson
09
/
11
/
2018
Carpenter Tou
09
/
11
/
2018
Hana Lee
09
/
11
/
2018
Denise Fuller
04
/
10
/
2018
Lexi Grey
04
/
10
/
2018
Sinikka Clark
04
/
10
/
2018
Sarah Dart
02
/
10
/
2018
Gift Rakgano
05
/
09
/
2018
Kareen Kovacich
05
/
09
/
2018
Melissa Kidd
05
/
09
/
2018
Tia Moore Dermody
05
/
09
/
2018
Luca Crimaldi
01
/
08
/
2018
Sato Greenleaf
01
/
08
/
2018
Toni Spena
01
/
08
/
2018
10 years
Kirsty Wood
13
/
05
/
2014
Philip Baxter
19
/
02
/
2014
Karen Jackson
03
/
02
/
2014
Marion Barrett
01
/
08
/
2013
Meiyin Ahnsuz
01
/
08
/
2013
Heather Tangny
01
/
07
/
2013
15 years
Menka Lakovski
24
/
06
/
2009
Tracey Siganto
09
/
12
/
2008
Renee Bell
11
/
10
/
2008
Vicki Bell
11
/
10
/
2008
Russell Bach
04
/
08
/
2008
20 years
Colin Eacott
17
/
03
/
2004
Sheridan Lawton
01
/
02
/
2004
Our workforce reflects a wide range of cultural, ethnic and linguistic backgrounds. One-third of our employees are culturally diverse, 148 employees are linguistically diverse and our staff represent 39 different countries across Europe, Asia, Oceania, North America, South America & Africa.
Gender
Status 2023/24
Direct Services
The Direct Support team has been working diligently with our participants and stakeholders to provide person-centred in-home and community access 1:1 supports to meet the varied goals of our participants.
Over the past year, Direct Supports has been supporting over 210 participants. The goals that the team has been helping individuals achieve include increased independence, allowing participants to have more input regarding the supports they receive and the ability to alter support times and days to meet their specific needs.
Additionally, the team has assisted to organise overnight trips to support participants in cheering on their favourite teams and provided in-home supports to enable participants to stay at home while their families are away.
Direct Supports have steadily increased the hours of support provided to our participants over the past year, averaging over 11,000 hours per month. Please enjoy reading the successes of the participants we support.
Nicole Brown
Direct Services Team Leader
Ben
Hi, my name is Ben and I live in my own unit. My support workers help me to keep my unit clean, plan my menu for the week, go grocery shopping and cook dinner.
Last year I was given some plant seeds for my birthday – my support worker Toni helped me to create a little garden on my balcony earlier this year and I now have parsley, shallots, lettuce, capsicum, paw paw and bitter melon growing. I water my garden every day and about once a month I give my plants some fertiliser to help them grow. I like to use the shallots when I make couscous salad and I add some parsley to my carbonara sauce – cooking is my favourite thing to do!
Maile
Direct Supports have the pleasure of supporting Maile to attend her weekly Art Classes. Maile is a talented artist who often paints with up to 3 brushes at once. Maile’s passion for Art started at a young age, this passion has awarded Maile with a residency at ‘Arts a Project Australia’ in Melbourne as well as winning Champion of Show, Special Needs Section on multiple occasions to name a few achievements.
Gino
Gino often indicated he wanted to go to Green Island by grabbing a flyer on his weekly Esplanade Walk. Gino’s support worker and coordinator were keen to make the trip a reality and contacted Great Adventures Green Island to organise a half day trip to Green Island. Gino had a wonderful time exploring and taking in the sights!
Supported Independent Living
At the heart of our mission lies a commitment to empowering individuals to lead independent and fulfilling lives. This year, our Supported Independent Living Services (SILS) have continued to make a profound impact on the lives of the individuals we support. Our SILS Coordinators, in collaboration with dedicated teams of Disability Support Workers, strive to empower each individual to achieve their personal goals.
We are proud to have provided support to 51 Participants across 27 SIL arrangements this year.
The positive outcomes we have observed include enhanced quality of life, daily experiences and greater community inclusion.
As we reflect on the past year and look forward to another great year, we remain committed to strengthening our services and providing support that fosters fulfilling lives.
Here are just some of the highlights and accomplishments of the past year:
Renee Bell
Supported Independent Living Team Leader
Daisy and Judy
We are sisters who live in separate ARC Supported Independent Living arrangements and have our own unique ways of navigating life.
Daisy: I prefer when I have a plan and structure
Judy: I enjoy being spontaneous
Our sister from the Tablelands visited us recently, and these catch-ups are something we both really love. We enjoy our regular meetups which are some of the highlights of our month, and we love them as they are filled with stories and laughter.
We really like our independence and this year we have explored new activities together, from pottery classes to nature hikes. We’ve enjoyed circus shows, coffee dates and community gatherings. We love these times as they bring us a lot of happiness.
Rhys
This year I have been very proud about how much I have been studying, increasing my reading and writing skills. I think I have really improved a lot and hope to one day go to a special university to study Fitness, Sport and Writing.
Sam
Hi, I’m Sam. This year I have increased my independence with my daily rowing routine. I enjoy not being prompted to do my rows twice a day as I can jump on independently and write down my times for 1000m. This makes me feel good! Over the last year, I also made a new friend and I have spent time with old friends. I go bowling with my really good friend and watch movies, playing board games and cards. Friends mean a lot to me because they make me laugh and have fun.
Mitchell
This year I have been able to go on a couple of trips with some support from my support worker. I have been up to the Tablelands and down to Mission Beach. I enjoyed being able to go out to dinner, stay in a hotel and having a break from Cairns and routine normal life. Also, this year I have learnt how to cook lasagne and really enjoy cooking and eating it!
Short Term Accommodation
We saw many exciting changes this year at the ARC Holiday House.
The rear outdoor area was upgraded, and it has become more user friendly for all.
The Holiday House flat became the location for the School Holiday Programs which has given the Holiday House team and the Programs team the opportunity to work together to provide a successful social activity.
Another first was an Open Day at the Holiday House which gave members of the public the opportunity to view the house in person. As a result, we have had new participants stay at the Holiday House and the Holiday House flat.
The Holiday House team continue to empower our guests to build their daily living and social skills, encouraging them to grow their independence in preparation for transition into homes of their own in the community. Including, on several occasions, supporting guests to transition into Supported Independent Living.
Michele Townson
Respite and Short Term
Accommodation Coordinator
Stats
1,223
total 1:3 overnight stays at the Holiday House
134
total 1:1 overnight stays at the Holiday House flat
349
days with scheduled bookings for the Holiday House
Coordination of Supports
The Coordination of Supports (COS) team have had an active 12 months. We have said goodbye to some old faces and welcomed new faces to the team. The COS team now consists of 8 coordinators, and we provide support coordination services to over 280 participants in Far North Queensland.
With the release of the Royal Commission and NDIS review reports, the COS team have been actively working with our participants to understand any changes as they arise, including the introduction of the new NDIS system, PACE.
As the NDIS continues to evolve, the COS team are empowering and building participants capacity to become as independent as possible in their daily lives.
Chloe-Ann Fitzgerald
Coordination of Supports Team Leader
Stats
280
participants
1,161
hours per month
Kate
Kate has been on quite the journey over the past year, accomplishing one of her long-term NDIS goals with a successful move into Supported Independent Living (SIL). Before the big move, Kate worked on her independent living skills for several years both at home and during monthly weekend visits to ARC’s Holiday House, allowing her to showcase how SIL would suit her and her future.
Coordination of Supports worked with Kate on this goal from building Kate’s independent living skills, sharing environments and building her capacity away from her family. Support Coordination has supported Kate and her family to find appropriate accommodation with housemates of similar age and interests to Kate, after over a year of working towards this goal.
Kate moved out of her family home north of Port Douglas and into her own home here in Cairns the first week of June 2024. Kate’s support coordinator has worked with her to continue to maintain her relationships in both communities and she now continues to be an active participant in both of those communities, engaging with community access and group activity supports in both locations.
Kate’s positive transition into SIL exemplifies one way the Coordination of Supports team can support participants to achieve. Some goals can take time and start out very small, for example, learning to cook. We strive to work with all stakeholders and participants to achieve the best outcomes for individuals.
Inclusive Education Resource Centre
The Inclusive Education Resource Centre (IERC) continually strives to facilitate equity of access for people with a disability to their educational and learning environments. Melissa and Wendy are the team behind the running of the IERC and the delivery of resources.
Over the past 12 months a key area was to update our online catalogue with improved photos of resources and adding in all our new and exciting resources that are purchased year-round. The online platform allows for the pre-ordering of resources as well as viewing what is available. This, coupled with professional advice and a bi-term school delivery service, ensures that resources are readily available to all schools in the region as well as the centre offering a resource selection service on-site.
Another focus has been to identify gaps in the curriculum for resources requested and then work to fill this gap which has included developing kits of resources to meet the needs and demands of the schools. Areas of key gaps were Indigenous, science and humanities and social science resources.
The IERC provides services to all three education sectors which are State, Catholic and Independent schools. This year we have updated our promotional flyer and have actively been taking the outreach bus to new schools to promote the service. The IERC’s geographical reach spans from Hopevale to Mossman, Ravenshoe, Cairns and down to Mission Beach.
Our collaborative approach of working with teachers, therapists, families and individuals ensures resources provided are tailored to the unique needs of each student or borrower.
Sheridan Lawton
General Manager Programs and Health Facilitator RN
Stats
3,580
total Resources Available
49
total schools serviced
10
total Other agencies serviced
365
total Borrowers
What some of our borrowers have to say about the IERC:
“The resources I borrow have enriched my program for working with students in Year 5. They improve my students access to and participation in curriculum. Hands on resources are a fundamental learning support for many students.”
“There are a few students that are disengaged from school as a whole but they will always join the small group work and happily participate in sessions where I use the ARC IERC School Delivery Service resources.”
The IERC is funded under the Specialist Disability Support in Schools Program via the Queensland State Department of Education.
Programs
Over the past year ARC Programs has made significant strides in its various program areas, demonstrating our commitment to enhancing services and support for our community.
ARC Day Programs runs at four sites across Central and South Cairns and is embedded into the local community by collaborating, partnering and using mainstream local services whenever possible. It is important that everyone is able to choose how to spend their time, where and with whom and by offering choices in all of these key areas.
Over the last 12 months Programs has had a variety of highlights throughout the year both from many individual and group successes. During December we closed for a few days due to the floods and cyclone that affected many.
Enjoy our showcase of highlights throughout the last 12 months along with feature stories on our ARC Arts, ARC Sports and our new Holiday Program. Come celebrate the diverse range of achievements, collaborations, fun and friendships that make up ARC Programs.
Sheridan Lawton
General Manager Programs and Health Facilitator RN
Meet the Programs Team
We would like to introduce our 2023/24 Programs Team.
Sheridan Lawton, General Manager for Programs has been working at ARC for 20 years and built what we today know as Programs from the ground up. She provides a wealth of knowledge, expertise and leadership for the team.
In her role as Team Leader, Natasha McDonnell offers ongoing support to the team to ensure that service delivery is of the highest quality. Behind the scenes she works on strategy and innovation with a focus on efficiency and growth for the future of programs.
We have five coordinators in the Programs team, four based at each of our sites and our Creative Arts Coordinator Karen Jackson. Kirsty Wood coordinates our Hub, Debra Bartholomeusz is based at our Community Hall, Jessica Rastoka at the City Hub and Jade McKenzie out at ARC51 in Edmonton. Our site coordinators ensure the day to day running of programs goes smoothly and that sites and programs are safe and well-resourced for us to provide quality programs where participants can work towards achieving their individual goals. Our Creative Arts coordinator Karen develops and fosters all things creative, driving big projects and assisting participants to create and be part of professional level productions.
To round out the team we have our two Administration Officers Katicha Hannam and Maggie Fairweather. These ladies offer invaluable support to the team assisting with rostering, data input, social group planning and a whole range of other administrative tasks.
The team looks forward to bringing more great programs to the participants of ARC in 2024/25.
A message from the Programs Team Leader Natasha McDonnell
In the 2023/24 year, the Programs Team has had a strong and productive period, with some significant developments across various areas. A highlight has been some of the new collaborations that we have made and new pathways opened that have fostered greater community involvement and increased opportunities for our participants. We hope you enjoy some of the highlights from the year.
Programs welcomes back the ARC School Holiday Program
Ensuring the success of the program was paramount, so we set out on a mission to find out what the community wanted. An expression of interest went out with a survey asking for input and ideas on what families wanted to see and needed from the program. With this information we built the April 2024 program.
And following its success and the positive feedback we received, we were able to offer a second Holiday Program in June. The June 2024 program saw a huge 150% increase in the total hours of support delivered from April making it an even bigger success and allowing us to now continue offering the program on an ongoing basis each school holiday period.
“As a parent of a teenager with a disability, it is a HUGE relief that there is finally a holiday program that caters for teens.”
“Arlo's father, Harro, heard about the '11 to 17-year-olds ARC Holiday Program'. We were very nervous about enrolling him but knew how much we all needed it. From day one Arlo thrived, he loved it so much. He has been to the last two holiday programs and is always so excited to go and loves all the people there. Not only has this provided Arlo with the much-needed socialisation and access to community he so desperately needed it has provided us with respite and enabled Harro and I to re-connect outside of our parenting roles with Arlo. In summary, the program has been life changing for us all!”
Programs Highlight: ARC Sports
For many years now we have reported on the incredible collaboration that ARC have with Brother’s Leagues Rugby Club and the amazing all abilities rugby program they facilitate alongside our ARC staff. This year has marked some amazing achievements for the collaboration.
In July the team were invited to attend a closed training session with the QLD Maroons ahead of their big State of Origin match. Seeing the team out there with some of the biggest legends in NRL, making passes and scoring trys was an incredible sight. So many high fives, fist pumps, smiles and memories were created that afternoon.
In March this year we received word that Brother’s R.L.F.C was successful in winning the Clubs Queensland ‘support for all abilities sport’ award. The ARC team of participants and staff were invited to take part in the celebration and share in the success. Some of our Programs participants and staff also took part in recording a short video that was played as part of the awards ceremony.
Lastly, in June this year the team took part in the annual all abilities game played at Stan Williams Park. This year the team were lucky enough to be all fitted out with a full uniform complete with socks. They all looked and played amazingly!
ARC’s rugby program continues to grow and currently has 30 participants sign up over the two sessions, it’s by far our biggest and most popular program.
Programs Highlight: ARC Arts
This year saw some amazing achievements in both the performing and visual arts spaces within programs. In September the ARC Creatives’ Exhibition and Book Launch was held at Crate 59 Gallery. The exhibition ran over ten days with an official book launch morning tea held on the final day. With some assistance from a grant, Jabiru publishing and ARC Programs staff, participants were able to achieve their dreams and become published author/illustrators through the story writing program. But it didn't end there. Following the launch, ARC’s authors have had opportunities to take part in Q&A sessions, have exhibitions of their books and illustrations at local libraries and were invited to take part in this year’s Tropical Writers Festival as guest speakers.
In March the Creative Ensemble took their award-winning show Beyond the Waves on a regional tour. The show was performed in Cairns and Atherton and while it was unfortunate we had to cancel our Innisfail show due to problems with the venue, it did give the team the opportunity to perform at Trinity Beach Primary School instead, where they received a rockstars welcome from all the kids.
This year the City Hub created opportunities for our participants to showcase their works. Liesl Hull was our solo exhibitionist for the annual Tanks Art Gallery exhibit, while collectively as a group, the City Hub participants worked on and entered a sculpture into a special exhibition also held at Tanks themed around learning about the people of Cairns and their personal stories. The City Hub also took out a win this year when RAR Therapy invited us to take part in an art exhibition. Participants from the sewing program took on the challenge and together made a beautiful quilt that won the hearts of the judges.
Timeline
July
- New collaboration formed with Cairns Netball.
- All Abilities rugby team trained with the QLD Maroons team.
August
- Programs received a $500 donation from the Red Cross that we used to purchase an air hockey table, basketball game and other sporting games for the hangout room at ARC51.
September
- ARC Creatives Exhibition and Book launch at Crate 59 Gallery.
- The ARC choir landed an opportunity to perform monthly at Kewarra Beach Aged Care facility.
October
- Halloween celebrations
- Stratford Library exhibition
- RAR Art exhibition where the sewing group took out a prize for their joint quilt project.
November
- ARC Authors Q&A at Stratford Library
December
- Art exhibition at the Tanks. The City Hub created a group art installation for the ‘Welcoming Cairns Exhibition.
January
- ARC Artist Liesl Hull exhibits works at the Tanks Art Gallery
February
- Celebrated love at the Valentines Day Disco
March
- Beyond the Waves Regional Tour kicked off.
- The ARC Creatives were guest speakers at the Tropical Writers festival.
- The City Hub showcased their works at the Easter Markets hosted by Bunnings.
April
- New City Hub workshop programs commence: Weaving Workshop & Paint and Nibble.
- Commencement of the New School Holiday Program
May
- Showcasing City Hub’s talents at the Mother’s Day markets, hosted by Bunnings.
June
- New social Speedway program commences from ARC51.
- All abilities Rugby annual game
- The ARC drummers perform at the Greek Festival
Our Year in Events
QRL Community Session
4 July 2023
The all-abilities rugby team took to the field at Stan Williams Park for a training session with none other than the State of Origin Maroons! Everyone was buzzing with excitement, and it was an awesome afternoon of sport with a crowd of family, friends and supporters to cheer on the all-abilities team.
Christmas in August
11 August 2023
We celebrated ‘Christmas in August’ with an ARC-wide staff party at the Doubletree Hilton. It was a fun time for all who attended, with 2 back-to-back evenings organised to allow more support workers the opportunity to socialise, enjoy food and drinks and take to the dancefloor.
Training Session with the Rabbitohs
12 August 2023
The all-abilities rugby team were thrilled to be invited to the South Sydney Rabbitohs training session before their win against the Dragons at Barlow Park. The team enjoyed a meet and greet and an opportunity to snap photos with the Rabbitohs.
ARC also sponsored tickets for participants to attend the game with a friend, family member or support person. Those who attended enjoyed the game and the lively atmosphere while the Rabbitohs and the Dragons took to the field at Barlow Park.
Cairns Disability Network Expo
29 August 2023
The annual Cairns Disability Network Expo is an opportunity for participants and their support networks to network with local providers with over 100 stallholders including ARC, other disability service providers and allied health providers. It was an action-packed day and it was fantastic to see new and familiar faces visit the ARC stall.
ARC Creative’s Book Launch / Exhibition
15 September 2023
The ARC Creatives Book Launch and Exhibition at Crate 59 gallery was met with great success with 2 authors selling out of their books on the day. It was a wonderful afternoon celebrating the incredible talent of the ARC Creatives.
Parent and carer conference
20 September 2023
The Parent & Carer Conference was an opportunity for connection, taking a break and learning something new. A line up of fantastic guest presenters included Sally Ann Hayward from Cairns Mobile Wills & Probate who shared expertise to equip parents and carers with practical knowledge; Lauren Grace who hosted a masterclass in self-care, from the basics to identifying overwhelm, practising mindfulness and useful tips and tricks for day to day; and finally, Nicola Mellick guided the group through a relaxing ‘chair yoga’ session.
Halloween
31 October 2023
Halloween at ARC is always a festive affair with many staff and participants dressing up for the occasion and enjoying themed activities including trick or treating around the ARC office.
ARC Annual General Meeting
4 November 2023
Our 2023 Annual General Meeting was an opportunity to reflect on another year, appoint our 2023-24 Board of Directors and celebrate achievements and stories of participants and their families. Big thanks to Imogen, Sonya and Adam for giving a reading of their published picture books, and to Gavin and Donna for sharing their personal journey with ARC.
Staff Development Day
27 - 28 November 2023
In November of 2023 we held our annual Staff Development Day. Guest speakers included Professor Christine Bigby from La Trobe University who shared her expertise on Person Centered Active Supports, and the team from Little Sparrows Therapy who taught us all about Augmentative and Alternative Communication. A big thank you to all the ARC staff who attended over the 2 days. Your valuable contributions and participation generated an insightful learning environment.
Authors in the library
27 November 2023
In November 2023 the ARC Authors held their ‘Authors in The Library’ Event at Stratford Library. Those who attended were treated to book readings and behind the scenes footage during the production of Beyond the Waves.
'What's unique about these stories is that they are told by the perspective of people with disabilities, but they're not about disability,' said Creative Arts Coordinator Karen Jackson. 'These books in some cases have taken 3-4 years to get to this point. It's a long process and the commitment of these artists is incredible.'
International Day of People with Disability
3 December 2023
To spread the word about International Day of People with Disability, we created a video that was shared on our social media channels.
This year’s International Day of People with Disability theme was to work together to make the world better and fairer for people living with disability.
Christmas Disco
7 December 2023
The Christmas Disco is perhaps our most anticipated event of the year and 2023 was no exception. Party-goers enjoyed festivities, food, connection and lots of dancing!
ARC also got into the Christmas spirit with our annual ‘Christmas Karaoke’ video where this year, we opened the opportunity for anyone to submit a video to be included. The result was one big karaoke compilation – including some clips from the Christmas Disco.
International Day of Happiness
20 March 2024
Each year we celebrate 'Happy Day' with a video to share some of ARC's happiness with the world, and this year we jumped aboard the Locomotion train.
Biggest Morning Tea
23 May 2024
Each year we hold a Biggest Morning Tea fundraiser for Cancer Council Australia. Many took the opportunity to dress on theme, donate and enjoy a delicious morning tea for a cause.
Cairns Disability Support Worker Conference
3-4 June 2024
We were thrilled to host the Cairns Disability Support Worker Conference for the third year in a row where we had a repeat agenda over 2 days to allow for as many local workers to attend. We had over 260 attendees and a fantastic line up of guest speakers. A big thank you to HESTA, Deaf Connect, Autism Queensland, TAFE Queensland, Community Resource Unit and Rights in Actions for contributing to the conference. We look forward to what next year’s conference will bring for FNQ Disability Support Workers.
ARC’s Solar Grant for a Sustainable Future
We are pleased to share that we received funding support from the Queensland Government’s Community Sustainability Actions Grants program.
The grant, totalling $53,820, was to install solar panels at two key locations: the Hub on Little St and the Community Hub on McNamara St.
The objective of the grant program is for successful recipients to undertake community-led activities which align to the Queensland Climate Action Plan (QCAP). This initiative is a major step forward in ARC's commitment to reducing its carbon footprint and promoting renewable energy.
In addition to the grant, ARC contributed $14,000 to the project, which ensured that both locations were equipped with solar panels and additional battery storage at Little Street. This battery storage adds a reliable energy source to the Hub which will provide support in the event of a power outage.
This grant is a significant achievement for ARC and reflects our dedication to environmental sustainability and we sincerely acknowledge and thank the Government’s contribution to make it happen.
Acknowledgements
One of ARC’s values is collaboration because it fosters innovation, strengthens the community and ensures that we can provide the best services we can to the people we support.
Throughout the year, our collaborators have been instrumental in our successes and we extend our heartfelt thanks to each and every organisation that has provided their invaluable contributions and support.
ARC Arts would like to thank the Regional Arts Development Fund, Rachel Terri at Box Jelly Theatre, Jules Steer at Cairns Tropical Writers Festival, Chris Stannard at Cairns Regional Council and Oliver Marsden for their contribution and collaboration with the ARC Creative’s projects throughout the year.
We also say a big thank all of ARC’s staff, parents, carers, volunteers and placement students who worked with us in 2023-24.
